I am a first time voter in America and in fact this is the first time I am going to be voting in my life.  As I head to the polls, it is a very big responsibility. I recall in by birth country, voting was given importance of a major religious event.  It was a [...]

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Most of the Six Sigma projects, healthcare or not, are reasonably small.  However, we recommend that project lead must create a project plan and earn the trust of team members as well as management.  Very often, what we see is that the six sigma projects lead somehow tend to ask for unhindered access to resources.  [...]

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Previous sections discussed how voice of customer can be converted into business deliverables in healthcare lean Six Sigma projects.  The two potential ways are using of CTQ tree and Quality Functional Deployment. QFD is a very popular tool developed in Japan.  Is is also called House of Quality.  The name comes from the appearance of [...]

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In the previous section on lean six sigma in healthcare, we talked about voice of customer and its prioritization.  As we know that customer requirements are a bit generic.  Through Affinity diagram and Kano modeling, it is refined to a bit more defined level.  However, these are still needs, it is what they want.  Next [...]

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As described in the previous article, Lean Six Sigma projects in healthcare are almost similar in characteristics.  In the previous section, we talk about collecting the Voice of Customer (VOC).  The information (VOC) collected from any of the methods is generally very diverse.  Next challenge becomes how to make sense out of it and how does [...]

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